Translated from 日本語 • View original "Face reality"
When you actually do business, phenomena that go beyond theory occur.
Even in such times, Welch says it is important to always face reality.
“Face reality, then act decisively.
Most mistakes that leaders make arise from not being willing to face reality and then acting on it.”
"Face reality and act resolutely.
Acting without facing reality is the most typical pattern of failure in leaders. ”
It's hard to face reality!?
I think many leaders want to know the "reality" that is actually happening.
You also know from experience that bad news is happening and that if you don't deal with it, the problem will get bigger over time.
Therefore, each individual is positive about "facing reality".
But in reality, leaders in many organizations are not facing reality.
Why?
That's because the team doesn't deliver bad news.
I think the main cause of this is "contradictions as an organization".
Organizational Contradictions
I am saying here that the contradiction of an organization is essentially the difference between what you have to do and what you actually do.
I would like to think about why this happens.
Suppose there is a person in charge of the site and a leader.
Bad news happens at the scene.
Of course, the person in charge should report and consult honestly without dramatizing the bad news.
It's Bad News First.
In organizations that risk being branded as "incompetent" by reporting as they are, the facts are dramatized.
By dramatizing, you report things in a way that is convenient for you, even though things are not essentially going in a better direction.
Values and the Importance of Psychological Safety
So how can you share Bad News as it is?
What is needed is the right values, psychological safety, and speed.
The correct value here is "to share the facts that are happening without bending them".
And psychological safety means that "if you act in accordance with your values, your own safety is ensured at all times."
Speed means reporting as soon as it happens. Do not make materials.
Speak as soon as you gather the necessary information.
Rather, it would be better to put in a light report before gathering the necessary information.
It's better to tell it as it is, so you can expect the effect of speeding up by not having time to knead it, so you don't have to make extra dramatization.
Conclusion
In this way, Face Reality has a deep meaning not only about individual mindset, but also about how to do the right thing as an organization.
”Face Reality”
Is your organization ready?