Translated from 日本語 • View original Feedback is the most important communication for an organization that makes both individuals and teams grow. In order to give feedback, it is important to know the person's words and actions at work.
Due to the coronavirus pandemic, many companies have stopped coming to work and it has become difficult to see their actions, and the quality of feedback will gradually have a negative impact in the medium to long term. As a management, I would like to take action.
The manager there said, "I'm in trouble because I can't see everyone's activities."
Colorkrew offers a product called "Goalous" that focuses on visualizing overwhelming behavior, so if you are interested, please contact us.
And with this about the publicity, I will send you the best feedback introduction I received, Part 3, following the previous time.
▼ Psycho feedback story (1) ▼ Psycho feedback story (2)
The story of the expatriate days again
In the last story about my time in Germany - everyone on the team said they couldn't trust you anymore - I introduced the story of the new company in Germany, but in fact, the incident happened not only in Germany, but also in Japan.
At that time, our business was to sell Japanese products to European markets and customers.
As a sales base, we make requests to Japan every day, saying, "I want you to make such a product" or "I want you to add such a function." (By the way, the European company was Japanese only for me and the other person, and the other 20 or so people were all European nationals.) ）
In Japan and Europe, where products are made, the demands from the market are completely different, so it is difficult to incorporate our own requirements, and the frustration of the European team tends to be high.
From a European point of view, even if you think, "If I do this, I will definitely sell," Japan is far away and has a different feeling, so it is difficult to accept it.
I was also the head of a European organization, but I was also an expatriate from Japan, so I was also in a role to bridge Europe and Japan. I am in a position to be pinched and eat a thrust from both.
Bottlenecks and Frustration
By the way, this structure of "someone is sandwiched" always occurs when working across countries. And it gets especially bad when Japan is involved.
The reason is clear, "because Japanese people don't speak English."
So, including the role of an interpreter, the stress is concentrated on people like me at the time.
It would be nice if the stress was just concentrated, but that is where the line of communication becomes narrower, which can be a bottleneck, and this structure is not fragile.
Therefore, if you are a Japanese person who wants to do business internationally in the future, please be able to speak English. Language doesn't improve quickly, so the secret is to do it steadily.
**English comes suddenly! ! **
… I digress.
Anyway, I was in such a position and struggled every day.
Humans are not easily aware of the emotions of others other than themselves. The months passed with no one understanding my stress.
Everyone doesn't know!
I go on a business trip to Japan almost every month and keep talking about things that I can't come to terms with.
Now that I think about it, it is quite difficult to go back and forth in economy class to an area with a time difference of 7 to 8 hours every month, but I was still in my 30s, so I was physically fine at all.
However, frustration accumulated, so I went out for drinks at night and vented my complaints, "Why don't everyone work properly!" I'm sorry to the victims at that time. I'll see you next time. Laughter
Mentor Appearance
One day while I was in Japan on a business trip, I happened to meet a mentor in the company who had a great influence on my management, and invited me to lunch.
He has known me well since I was even younger and always cares about me.
While having lunch, I was asked, "Nakamura, how are you doing?" and I vented my pent-up frustration. I think we talked for about 30 minutes.
Normally, I would be told harsh things from above, but that day he listened to me silently.
I don't want to work with Omae now.
I asked him what he thought after I talked a lot.
He said very simply: "I don't want to work with Omae now."
Huh? Did you hear me? Am I saying something wrong?
I asked in surprise at how surprising his reaction was.
He said, "Certainly, Omae is working hard, and I can imagine how he works. And I'm sure what Omae is saying is logically correct."
Then why!?
"Hmm. Because it's crunchy. No one thinks it's fun to work with such a crunchy guy."
Is this what it means to be hit on the head? However, at the same time, I was strangely convinced.
I thought. "Maybe."
What is the Effect of Feedback?
Feedback is a strange thing.
It depends on who you received it from, and it is not something that you can tell for a long time and logically. Sometimes simple keywords work best.
This was exactly the case. At that time, the keyword "crispy" worked for me.
The person who gave this feedback was respected by his subordinates and feared to be scary. What he told me doubled my surprise.
The perfect combination made this feedback the most memorable in my life so far.
I still admonish myself, saying, "I'm crunchy right now."
A good companion, a good mentor, a good boss.
I would like to thank those who have given me harsh but warm feedback so far, and I would like to conclude this painful and bitter feedback series for the time being.
Thank you to those who read all three times!
I was quite tired from remembering the pain, so from next time onwards, I would like to write about positive feedback. Laughter
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