Translated from Português (Brazil) • View original Segundo the IBGE, more than 126 million people have access to the internet. The facilities area receives major optimizations due to technological advances. Training is the word of ordem. According to the Brazilian Institute of Geography and Statistics (IBGE), Brazil currently has 126.3 million internet users, which meant an increase of 10.2 million users compared to 2016. Smartphones continue to be the main means of access, with 97% of people accessing the internet through their cell phones. Access through the computer has been falling: while in 2016 about 63% of people accessed the internet using a computer, in 2017 this number decreased to 56.6% of users. The impacts of digital transformation can be seen in areas such as customer relations, sales, service provision, operational processes, business decision-making and now also in the area of Ease Management, bringing improvements to the daily lives of people and companies. Therefore, companies need to prepare, as soon as possible, for digital transformation. The EY Brazil study "Maturity of companies in the era of transformation", pointed out that 75% of the executives interviewed recognize the disruptive potential of innovation, but only 28% said they have a high knowledge of its real impact on business. On the other hand, 79% of CEOs believe that this change should be seen as an opportunity, although only 27% of organizations promote a favorable culture in favor of technology. A survey by the North American company specialized in software to drive the digital transformation of companies, CA Technologies, pointed out that investments in digital transformation increased the revenue of global companies by 37% and by 50% that of Brazilian companies. The facilities area, for example, receives major technological optimizations, after all, the facilities are modernized, resources are better used, tasks have their execution time shortened and maintenance expenses are reduced. There are no longer geographical limitations, after all, several activities can be performed via mobile, reducing idle time, improving communication between the team and monitoring work, making management more agile and responsive. A trend for the coming years will be the insertion of intelligent machines (robots) to perform tasks. Therefore, it is essential that the manager has mastery of the processes that can be modified by technology. For Flávio Pimentel, Head of Smart Workplace Experience at CI&T, technology has made some actions that have created a new culture viable. And in the way these new actions came into existence and in the degree of impact of them, the term transformation came from. "It is important to say this because there is already a lot of technology applied in the facilities sector. But the transformation that is coming refers to the elimination of certain corporate vices or a good dose of lack of operational intelligence, or even to strategically reposition the manager. And what does this come from? It is not from the application of any technology, certainly. There is a set of recent technologies that have already provided conditions for this, and there are also evolutionary stages that are yet to come. It is important to evaluate the payback". This transformation also establishes a paradigm shift for the manager who stops working passively, putting out fires or letting the environment become chaos and then carrying out that restructuring project. "This change certainly cannot be achieved without the application of technologies such as IoT, advanced analytics and mobility. It does not even need to reach the issue of artificial intelligence yet, although it is also becoming popular. A 'camp by camp' is necessary to act in a sustainable but growing culture change. And within the workplace, it is impossible not to see that journeys such as reception, use of spaces such as meeting rooms or tables, bathrooms, cafeterias, among others, do not have their dynamics better served", concludes Pimentel Original post: ABRAFAC