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Facilities Management vs. Digital Transformation

by Marcelo Mesquita
4 min read
Tags biz

Facilities Management vs. Digital Transformation
Translated from Português (Brazil) • View original

How are you or your company managing your company's assets, resources, seats, and other spaces? How are you managing the electronic time clock in times of home office? At the end of the text there is an indication of an efficient and practical tool to help you. To understand the context, it is worth reading it in full below. Enjoy. More than 126 million Brazilians have access to the internet. This means, consequently, that the facilities area receives major optimizations due to technological advances. Training is the watchword. To be exact, Brazil has 126.3 million internet users, which meant an increase of 10.2 million users compared to 2016. The change does not stop there: smartphones continue to be the main means of access, with 97% of people accessing the internet through their cell phones. Access through the computer has been decreasing: while in 2016 about 63% of people accessed the internet using a computer, in 2017 this number decreased to 56.6% of users. The impacts of digital transformation can be seen in areas such as customer relationships, sales, service provision, operational processes, business decision-making and now also in the area of Facility Management, bringing improvements to the daily lives of people and companies. Therefore, companies need to prepare, as soon as possible, for digital transformation. The EY Brazil study "Maturity of companies in the era of transformation" pointed out that 75% of the executives interviewed recognize the disruptive potential of innovation, but only 28% said they have a high knowledge of its real impact on business. On the other hand, 79% of CEOs believe that this change should be seen as an opportunity, although only 27% of organizations promote a favorable culture in favor of technology. A survey by the North American company specialized in software to drive the digital transformation of companies, CA Technologies, pointed out that investments in digital transformation increased the revenue of global companies by 37% and by 50% that of Brazilian companies. The facilities area, for example, receives major technological optimizations, after all, facilities are modernized, resources are better used, tasks have their execution time shortened and maintenance expenses are reduced. There are no longer geographical limitations, after all, several activities can be performed via mobile, reducing idle time, improving communication between the team and monitoring work, making management more agile and responsive. A trend for the coming years will be the insertion of intelligent machines (robots) to perform tasks. Therefore, it is essential that the manager has mastery of the processes that can be modified by technology. For Flávio Pimentel, Head of Smart Workplace Experience at CI&T, technology has made some actions that have created a new culture viable. And in the way these new actions came into existence and in the degree of impact of them, the term transformation came about. "It is important to say this because there is already a lot of technology applied in the facilities sector. But the transformation that is coming refers to the elimination of certain corporate vices or a good dose of lack of operational intelligence, or even to strategically reposition the manager. And what does this come from? It is certainly not from the application of any technology. There is a set of recent technologies that have already provided conditions for this, and there are also evolutionary stages that are yet to come. It is important to evaluate the payback". This transformation also establishes a paradigm shift for the manager who stops working passively, putting out fires or letting the environment become chaos and then carrying out that restructuring project. "This change certainly cannot be achieved without the application of technologies such as IoT, advanced analytics and mobility. It does not even need to reach the issue of artificial intelligence yet, although it is also becoming popular. A 'camp by camp' is necessary to act in a sustainable but growing culture change. And within the workplace, it is impossible not to see that journeys such as reception, use of spaces such as meeting rooms or tables, bathrooms, cafeterias, among others, do not have their dynamics better served", concludes Pimentel. Other sources of information in this text: ABRAFAC. Would you like to know more about facilities management? Get to know Mamoru Biz We can help you with facilities management. Our team is ready and we have tools for that. Let's go on this journey together. Colorkrew Team

PS.: Get to know Mamoru Biz and revolutionize facilities management in your company. From seat reservation to electronic time and attendance management. Access: Mamoru Biz

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