Can the reception service be unmanned? What is the method of unmanned reception that can be automated?

This time, I would like to think about the work of receptionists.

Also, let's think about the problems that arise when responding to the reception and their solutions!

What do you do as a receptionist?

There are various reception desks, such as reception counters at hospitals and event venues, and reception duties in office buildings.

Here, I would like to think about how to respond to customers who come to the company for those in charge of reception at the company on a daily basis.

"There is no one in our company who is in China as a receptionist, but what should I do if there are actually visitors...?"

I think there are many people who think so.

Now, let's talk about the reception response when customers come to the company.

First, a customer comes to the company and makes a call on the reception phone.

Reception Response by Personnel

1. The general affairs staff picks up the phone and picks you up.
2. Ask for help
3. Tell and confirm your information in the record sheet
4. Prepare an admission card, etc.
5. If there is a person in charge from the matter, check the person in charge and the schedule to act as an intermediary.
6. As soon as the person in charge is found, we will take care of it.
7. Check the record sheet for inaccuracies

Even if you just raise it roughly, it seems that you are doing this much work as a reception correspondence. I think that many companies are dealing with these responses by general affairs.

As work styles have changed drastically and hybrid work that combines remote work and office work is attracting more attention, I think this reception response will be included as a factor that prevents only general affairs personnel from working remotely.

However, the reception is the face of the company! You can't get rid of important work.

What kind of problems arise in the reception service? Let's think about it.

What are the problems that arise in the reception service?

What are the problems that occur in the process of responding to the reception? Let's think about it.

First of all, I think there are times when we look for a person in charge for a customer who has no commitment.

Although they are somewhere in the office, they may not be able to find them even if they look around, and they may not know where they are.

It takes time to search, making customers wait and their time is wasted.

In addition, customers may be asked to fill out the visit record form, but forget to fill it out, which can be a security issue.

So, how do you solve these problems?

Reception correspondence can be automated with system management!

Reducing the time it takes to respond to the reception and managing the information data of customers who come to the company can be solved with the reception function of the business concierge tool "Colorkrew Biz"!

What is the reception function?

This feature allows customers to call the person in charge by simply sending an invitation email with a QR code in advance to customers who come to the office in advance, and when the customer holds the QR code over the tablet in front of the office on the day of the event.

This alone completes the reception, so you don't have to look for a person in charge or make an arrangement over the phone when you visit.

In the case of general receptionists, delivery companies, and media, set the corresponding items separately and simply press the button on the tablet to call the person in charge.

In addition, by reading the QR code by yourself, the history of your visit will remain as data, which will prevent you from having customers fill out the record sheet and prevent you from forgetting to write it down.

When you want to find a rep, use the seat management function!

If a customer comes without an appointment, you can easily find the person in charge through the seat management function of "Colorkrew Biz".

Search for the person in question in the search window at the top of the seating chart and hit it in red, so you know where the person is working. If you are in a personal booth or conference room, your current location will be displayed in red along with the seat display.

Rather than searching the office randomly, you can quickly find out where you are and contact you in real time by searching for the seat management function, so you won't have to wait for a long time.

Let's reduce the nameless work of the receptionist!

There are not so many reception correspondence by visitors, and it is easy to think that it does not take time, but there are some details that you have to take the time to deal with. If there is no data left as information, it can be a security problem.

Don't think of it as just a reception service, let's reduce the nameless work that occurs in the reception service by automating and unmanned.

Also, when the weather is clear and unmanned, if you have been in charge of reception, why not incorporate home work several times a week and practice hybrid work?

Colorkrew Biz also has "Equipment Management" that allows you to manage your rental items and "Locker Function" that allows you to smoothly deliver mail.

We can help you reduce various nameless jobs, so please feel free to contact us.